Frequently Asked Questions (FAQ)
Orders & Processing
Q: How long does it take to process my order?
A: Order processing takes approximately 5 working days before dispatch.
Q: Can I cancel or change my order after confirmation?
A: Unfortunately, we do not allow cancellations or changes after an order has been confirmed.
Shipping & Delivery
Q: Where do you deliver?
A: We currently only deliver within Peninsular Malaysia.
Q: What delivery options do you offer?
A: We offer the following delivery methods:
Lalamove – For same-day delivery within Klang Valley.
Own Lorry – For safe transportation of larger furniture within Klang Valley.
Courier Service – Used for deliveries outside Klang Valley, with shipping rates starting from RM100.
Q: How much is the shipping fee?
A:
Klang Valley – Free delivery.
Outside Klang Valley – Shipping costs depend on the delivery address, not furniture size.
Q: How can I check my delivery status?
A: If you experience delays or have any concerns, you can contact us for updates.
Returns & Refunds
Q: Can I return or exchange an item?
A: Yes, but you must request a return on the spot at the time of delivery. We encourage customers to inspect their furniture carefully before signing the delivery order.
Q: What if my item is damaged upon delivery?
A: If your item has any manufacturing defects or was damaged during transport, notify us immediately. If eligible, a refund or replacement will be processed within 7 working days upon inspection.
Q: Can I return an item because I changed my mind?
A: No, we do not accept returns for change of mind.
Product & Warranty
Q: What type of furniture do you offer?
A: We specialize in high-quality furniture, including Wing Chairs with Modern English & Chesterfield designs and a variety of sofas.
Q: Does the furniture come with a warranty?
A: Warranty details vary depending on the product. Please check the specific product page or contact us for more information.
Q: Are the product colors exactly like the photos?
A: Product colors may slightly vary due to lighting, screen settings, and natural materials such as wood and fabric textures. Color differences are not eligible for returns or refunds.
Payment & Refunds
Q: What payment methods do you accept?
A: We accept various online payment methods for a seamless transaction.
Q: How long does it take to receive my refund?
A: If eligible, refunds will be processed via the original payment method within 5-7 working days.