1. Introduction

At SS Home Deco, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our website, purchasing our products, or engaging with us, you agree to the terms outlined in this Privacy Policy.

2. What Personal Data We Collect

When you interact with us, we may collect the following personal data:

2.1. Personal Identification Information

  • Full Name
  • Contact number
  • Email address
  • Mailing or billing address

2.2. Transaction & Payment Information

  • Order details and purchase history
  • Payment details (e.g., credit/debit card details, online banking details, transaction records)

2.3. Account & Login Information (if applicable)

  • Username and password for website accounts
  • Account preferences and settings

2.4. Communication Data

  • Emails, messages, or other forms of correspondence with us
  • Customer support inquiries and feedback

2.5. Marketing & Promotional Data

  • Preferences for promotional offers
  • Participation in surveys, contests, or campaigns

2.6. Technical & Website Usage Data

  • IP address, browser type, device information
  • Pages visited on our website, time spent on pages
  • Cookies and other tracking technologies (see Section 7)

We only collect necessary data required for transactions, customer support, or marketing purposes (with your consent).

3. How We Collect Your Data

We collect personal data through:

  • Direct interactions – When you place an order, contact us, sign up for promotions, or fill out forms.
  • Automated technologies – Website cookies, tracking pixels, and analytics tools.
  • Third parties – Payment processors, delivery partners, or social media interactions.

4. Why We Collect & Use Your Data

We collect personal data for the following purposes:

4.1. Order Processing & Fulfillment

  • To process payments and confirm transactions.
  • To arrange deliveries and provide order updates.

4.2. Customer Support & Communication

  • To respond to inquiries, complaints, or feedback.
  • To provide after-sales support and warranty services.

4.3. Marketing & Promotions (With Consent)

  • To send newsletters, special offers, and exclusive deals.
  • To personalize product recommendations based on past purchases.

4.4. Website Improvement & Analytics

  • To analyze website traffic and enhance user experience.
  • To detect fraudulent activities and security threats.

4.5. Legal & Compliance Requirements

  • To comply with applicable laws, regulations, and authorities if required.

We DO NOT sell or trade your personal data to third parties for commercial purposes.

5. Data Protection & Security Measures

We take appropriate measures to safeguard your personal data from unauthorized access, misuse, or loss. This includes:
✅ SSL encryption for secure online transactions.
✅ Restricted access to authorized personnel only.
✅ Regular security audits to detect vulnerabilities.

While we strive for maximum security, please note that no online transaction is 100% secure.

6. Data Sharing & Third-Party Disclosure

We may share your personal data with:

6.1. Service Providers & Business Partners

  • Payment gateways (for processing payments securely).
  • Logistics & delivery partners (to fulfill orders).

6.2. Legal & Government Authorities

  • If required for fraud investigations, legal claims, or regulatory compliance.

We ensure that any third parties handling your data comply with strict confidentiality agreements.

7. Cookies & Tracking Technologies

We use cookies and similar tracking tools to enhance user experience on our website.

7.1. What Are Cookies?

Cookies are small data files stored on your device that help improve website functionality.

7.2. Why We Use Cookies

  • To remember login details for convenience.
  • To analyze browsing behavior for website improvements.
  • To display relevant ads based on interests.

You can adjust your cookie preferences via browser settings. However, disabling cookies may affect website functionality.

8. Your Rights Under the PDPA

Under Malaysia’s PDPA 2010, you have the right to:

✅ Access your data – Request a copy of your personal information.
✅ Correct inaccurate data – Update or rectify errors.
✅ Withdraw marketing consent – Opt out of promotional emails.
✅ Request data deletion – Subject to legal limitations.

To exercise your rights, email us at admin@sshomedeco.com. We will respond within 14 business days.

9. Data Retention Policy

We retain personal data only as long as necessary for:

  • Order processing and customer service.
  • Legal and accounting obligations.

Once no longer needed, data is securely deleted or anonymized.

10. Policy Updates & Changes

We may update this Privacy Policy periodically to reflect business changes or legal updates.

The latest version will always be available on our website. We encourage you to review it regularly.

11. Contact Us

For privacy-related inquiries, please contact us:

📧 Email: admin@sshomedeco.com
📍 Address: No. 7, Lot 2349 Jalan Besar, 43700 Beranang, Selangor Darul Ehsan, Malaysia
📞 Phone: +60 17-284 5354

We take privacy seriously and are happy to assist with any concerns.