1. Introduction

Welcome to SS Deco Enterprise (SSM: 003412550-X). By accessing and using our website (www.sshomedeco.com) and purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully before proceeding.

2. General Terms

  • These Terms & Conditions govern your use of our website, products, and services.
  • We reserve the right to modify, update, or discontinue any part of our website, services, or policies at any time without prior notice.
  • Continued use of the website after changes means you accept the updated Terms & Conditions.

3. Product Information & Pricing

  • We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free.
  • Prices are subject to change without prior notice.
  • Actual product colors may vary slightly due to screen display differences and lighting conditions.
  • All product dimensions are measured manually and may have a 1-2 cm variance.

4. Orders & Payments

  • Orders are confirmed only after full payment is received.
  • We accept online banking, credit/debit cards, and other payment methods as listed on our website.
  • If a product is out of stock after purchase, we will notify you and offer a replacement or refund within 5-7 working days.
  • We reserve the right to cancel any order suspected of fraudulent activity.

5. Delivery & Shipping

  • We offer nationwide delivery across Peninsular Malaysia.
  • Estimated delivery times may vary based on location, stock availability, and third-party courier services.
  • Customers must inspect their order upon delivery. If there are damages or defects, notify us on the spot before signing the delivery note.
  • Delivery fees are non-refundable unless the issue is due to our fault.

6. Return, Refund & Exchange Policy

  • Returns and exchanges are only allowed at the time of delivery. Customers must check the furniture before signing the delivery order.
  • Products must be in their original condition, unused, and in their original packaging.
  • Refunds will be processed within 7 working days if the defect is due to manufacturing faults.
  • Returns are not accepted for color variations due to screen display differences.
  • We do not accept returns or refunds for change of mind.
  • Full return and refund policy is available [here] (Insert link to Return Policy page).

7. Warranty Policy

  • Our products come with a limited warranty covering manufacturing defects only.
  • Normal wear and tear, misuse, or accidental damage are not covered under warranty.
  • Customers must provide proof of purchase for any warranty claims.
  • More details on our warranty policy can be found [here] (Insert link to Warranty Policy page).

8. Product Care & Maintenance

  • To ensure the longevity of your furniture, follow our Product Care Guide available [here] (Insert link to Product Care page).
  • Improper use or lack of care may void any applicable warranty claims.

9. Limitation of Liability

  • SS Deco Enterprise is not liable for any damages, losses, or inconveniences arising from the misuse of our products.
  • We shall not be responsible for any delays, failures, or errors due to unforeseen circumstances beyond our control (e.g., natural disasters, transportation delays).

10. Privacy Policy & Data Protection

  • Your personal data is collected and processed in accordance with Malaysia’s Personal Data Protection Act (PDPA) 2010.
  • We ensure your personal data is kept confidential and not shared with third parties without consent.
  • Full details can be found in our Privacy Policy [here] (Insert link to Privacy Policy page).

11. Intellectual Property

  • All content on our website, including text, images, logos, and designs, is the intellectual property of SS Deco Enterprise.
  • Unauthorized reproduction, copying, or use of any materials is strictly prohibited.

12. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of Malaysia.
  • Any disputes will be handled in the Malaysian courts.

13. Contact Us

For any inquiries regarding these Terms & Conditions, please contact us at admin@sshomedeco.com.

Thank you for choosing SS Deco Enterprise for your home furnishing needs!